See what Sam Swope Infiniti customers have to say about their sales and service experiences!
“I am very satisfied with the service I am getting on a consistent basis.”
“Quality of service is a big reason we bought an Infiniti and a big reason we would buy one again.”
“Attention to detail shows- service consultant Cory coordinated every detail.”
“Cory is great. I have dealt with Cory for this service and the previous two times I have brought my car in for service. I haven’t taken the time to complete the survey before, but would like to respond for all three services with this one. Each time, Cory has been professional, helpful, courteous. I can’t say enough about him. I am well taken care of and treated as if I am very important. This past time, Cory even scraped the frost off the windshield on the loaner vehicle I was using. He calls me with status updates on the vehicle as it is being serviced and delivers when he says he will. He is great at his job!”
“Everything was great.”
“FANTASTIC!!!! My car was washed and ready to go (even the tires were polished; above and beyond service) Service was impeccable.”
“All excellent. Thank you.”
“Car was washed and cleaned beautifully when it was returned to me.”
“Cory Jordan was very pleasant, courteous and helpful.”
“Awesome!”
“The service department is very easy to deal with. I’m certain this atmosphere will continue.”
“Jim Weatherly is first rate in the service dept. This is my first Infiniti.”
“Loaner car was running and warm- ready for me to use- wonderful!”
“Extremely efficient, professional, polite and customer oriented!”
“My experiences at Sam Swope Infiniti have been outstanding- I have been very pleased.”
“Superior service! Best of any dealership in Louisville.”
“Good job cleaning car- no grease or dust in vehicle.”
“Cory has consistently been awesome to work with. He has gone above and beyond the call of duty in every way!”
“I have always had what I consider to be excellent service with all my trips to any Infiniti dealer. Customer service @ Infiniti is what dealers should strive to be. Thanks for everything.”
“Cory provided top-notch customer service. The total service experience could not have been easier or more pleasant. It was a rainy day- Cory was the bright spot.”
“The car was clean, ready to go!”
“Very, very courteous. Thanks again.”
“Great establishment”
“Service has always been and continues to be excellent.”
“My schedule was tight that day, and the service was done when promised and the pick up at my home, was very prompt.”
“Very helpful and did not pressure us.”
“If he didn’t know it, he checked it out.”
“John Jaromack is the nicest and most professional service consultant I have had at any dealership.”
“He was very helpful and pleasant to deal with.”
“Went out of his way to be helpful. Actually gave me ride to my home himself when usual ride delayed.” (Cory)
“One of the best car buying experiences ever.”
“Good experience.”
“Great dealer, great associates!”
“Cory provided excellent service & always made sure I was satisfied.”
“I feel very comfortable at Sam Swope Infiniti in that they keep records of previous service and they advise what service is needed.”
“Cory provided an excellent experience when my vehicle came in for service. He kept me fully informed of the progress on a diagnosis every step of the way. He answered all questions and fully explained all of my car’s problems. He was always friendly, knowledgeable & went well above the call of duty in customer service. Thanks Cory!”
“Sam Swope Infiniti does an outstanding job of customer service.”
“Most courteous service of any dealership.”
“Service has always been excellent & timely.”
“I have always had a good experience with Sam Swope. My family has purchased three Infiniti products, one I30, one I35, and one G35. We currently have two in use now. Sam Swope has always been good to us. Their willingness to help in any situation has been great.”
“Went out of his way to make this happen.”
“I expect great service and I haven’t been disappointed.”
“Cory was very helpful. I was about 30 minutes early for my appointment. Cory went ahead and had the service tech start on my install.”
“Jim was very professional and thorough.”
“Very knowledgeable- You can tell he has been selling Infiniti’s for years. It also shows well that he likes the product so much he drives one himself. So many salesmen I visited didn’t drive the cars they were selling. That speaks for itself.”
“Very attentive and friendly.”
“John is always very courteous & friendly. It is a pleasure doing business at Sam Swope Infiniti. From the salesman to the service to the great car, I’m very happy with the decision to buy this car at Swope!”
“Great People Skills.”
“I worked with Cory- he did a very nice job explaining the repairs. He listened to all the issues and was helpful in determining what should or should not be corrected. I thought it might be longer because I did not have an appointment.”
“Jim Weatherly is great.”
“Top notched professional.”
“Chaz Dunlevy was extremely knowledgeable, professional and polite. I really enjoyed his laid back attitude. I explained to Chaz how I do business and he really listened to me. No pressure, no bugging me. Chaz didn’t drop us after the sale either….I call him with questions and he immediately responds. I feel he really cares about his customers. We’ll be purchasing another vehicle from him in the very near future.”
“My experience was great. Better than any other dealership that I’ve encountered. Cory was very friendly.”
“Scott Fitzpatrick was a true pleasure to work with. He obviously enjoys what he is doing and knows cars very well. The fact he chooses to drive a G35 personally also speaks well for the product.”
“The people and service is always great.”
“Very professional, didn’t rush, great job.”
“An excellent experience. My home dealer is very good- but Sam Swope has them beat in customer service.”
“Chaz Dunlevy made buying our dream car a very pleasurable experience.”
“Cory Jordan was prompt, very courteous & made an expensive repair and enjoyable experience.”
“Sam Swope Infiniti should be proud to have the employees working for them. Everyone was friendly, professional, and went above and beyond to help us. We could not believe the service we received and even a free car wash! Please recognize Cory in the service dept and Corey in sales for helping me program my Bluetooth. They are both assets to your company. Would highly recommend to buy an Infiniti because of the excellent customer service I received. Now my husband wants one and he is retired from Ford Motor Company.”
“The best!”
“Advisor Jim Weatherly, technician Wayne Fitzgibbon & parts advisor Doug Broughton combined for an excellent job.”
“The best job I’ve ever experienced. No pressure. Stated facts and great job!”
“The service is excellent, the car is great. I loved the G35 so much I purchased it when the lease expired. No improvements at this time.”
“Thank you so much for helping me with my car radio! Being a student, single mother, and living on student loans mostly, this helps me so much. I hope God blesses you as much as he has blessed me through your actions!”
“Chuck Apoldo was great!”
“Scott Fitzpatrick was a pleasure to work with. His extensive knowledge of the G35 reassured us that we made the right decision.”
“Excellent, ability to tailor my personal needs, flexible, professional.”
“Pleasant individual with excellent customer service demeanor.”
“Very professional.”
“Mr. Fitzpatrick was very kind and knowledgeable.”
“Was very conscientious of providing top drawer service.”
Steve,
Thank you for the photo, but thank you even more for the great job you did giving me the full presentation on the vehicle, and all of the features it has to offer. The walk through you gave me and detailed instructions have made the 1st week so much easier and more enjoyable. I may not of tried all of the features as quickly, or as confidently if you had not shown how easy the were to access. LOVE the hands free phone system and the i pod interface !!!
Thank you again for helping me enjoy my new G35 !!!
“I don’t mind having my car serviced anymore because it is all handled so well. I especially appreciate the desk in the waiting area. No one else was there so I was able to turn off the TV nad take care of some business. Please leave the desk. Thank you for your attention to detail.”
Dear Mr. Baer,
Yesterday was the second experience I’ve had with service at Infiniti for our 6-month old M35X. Mr. Jordan assisted me with the necessary information needed for our oil change, rotation, and balance of tires as well as several other matters of concern to my husband and I. Mr. Jordan advised me in a most gracious and professional manner during the initial arrival and leaving of our vehicle.
Mr. Jordan made arrangements for me to have a loaner car since my car’s work was deemed to be more extensive than previously thought and would have resulted in a very long wait for me at your service department. It made my day much easier having this loaner car to take care of a variety of errands that were very important for me to complete that day.
Later, upon completion of the details involving my Infiniti, Mr. Jordan called me and gave me a complete explanation of the work done. When I arrived to pick up the car, Mr. Jordan briefly went over what we discussed on the phone and then accompanied me to my car to go through some instructions on a couple technical procedures that I was having some difficulty comprehending.
I would highly recommend Mr. Jordan to my friends who drive Infiniti’s and will definitely call Mr. Jordan for my next routine appointment or should I have any other problems that may occur in the future.
You should be proud to have Mr. Jordan on your very able staff in your service department of Infiniti.
